Important!

Important!

What you need to know
When involved in an auto accident
Do I Call the Police?
Where will I have my car repaired?
Which Insurance Company do I call?
What to do if I am told to take to a “Preferred” Shop?
What does “Deductible” mean to me?

1. Call the Police (even if the other person asks you not to). Do not discuss with the other person fault or details (it could be used against you later.
• Drivers Name: 
• Drivers License Number:
• Phone Number:
• Address
• Vehicle ID and Plate Number
• Insurance Company
• Policy Number
• Color of Vehicle
• Names of Witnesses
• Take Photo of the Damage to both vehicles
2. Where will I have my    vehicle towed to? The Repair facility you choose to get the process started.
3. Know if the other party was ticketed for the accident.
4. If the accident was your fault contact your insurance, if it was the fault of the other party contact their insurance with the information that was collected at the scene (most have 24/7 claims service).
5. After reporting the accident you will get a claim number, give it to the shop where your vehicle is being repaired and let them handle all dealings with the insurance company. They are familiar with dealing with them and how to get your vehicle repaired.
6. What does the term “Deductible” mean to you? Depending on what the deductible is it is the amount that you are responsible for and the insurance company is responsible everything else. 
7. If the insurance company tells you to take your vehicle to a “preferred’ shop you do not have to. In the State of Texas you have the right to have your vehicle repaired where you want to. NO ONE CAN MAKE YOU TAKE IT WHERE YOU DON”T WANT TO!

 VERY IMPORTANT!

 Know your Insurance Coverage. Do you have Uninsured/Under Insured Motorist with Property Damage and medical coverage?

It is not included in most Full Coverage Insurance plans.

We at Mill Ave Auto Works want to be your collision repair center.
We can offer you claims assistance, all you have to do is file the initial claim, give the claim number to our staff and we will take it from there to work with the insurance company to return your vehicle to pre accident state or better. We work for you our customer not the insurance company.
 We are very knowledgeable in the field of collision repair with former insurance employees working with us.
We are I-Car Certified, understanding the most up to date repair procedures for your vehicle. We update our training regularly.
We are certified refinishers and only use quality paint and materials in the repair of your vehicle.
 We can help with part of your “Deductible”
 We offer reduced rates for      non-insurance repairs.
We install Windshields.
 We are a certified mechanic shop also, so if your vehicle requires mechanical work it can be done in one location.We offer frame straightening in our shop along with alignment service.

WE ARE BI-LINGUAL WITH ALL OFFICE STAFF SPEAKING ENGLISH AND SPANISH TO BETTER SERVE YOU

 FOR ALL OF YOUR COLLISION AND AUTO REPAIR NEEDS WE CAN HELP YOU

FINANCING OPTIONS ARE AVAILABLE

CONTACT US AT
(936) 441-0303

OR

VISIT US AT

514 MILL AVE.
CONROE, TX 77301